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Utilities

Background

Reducing cost to serve by exploiting emerging technology from AI agents and Web Channel Bots, directing customers to their chosen content.

Implementing a customer centred billing platform and omnichannel service capability, we helped this operator transform its service delivery, reducing waste and failure demand.

Case Study

The Problem

  • Double click to add your own content.
     

  • Double click to add your own content.
     

  • Double click to add your own content.

Our Solutions

This item is connected to a text field in your content collection. Double click to add your own content. Click the Content Manager icon on the add panel to your left.

Related Insights

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